FAQ
Are the products on the website ready to ship?
No, all our vehicles—including Electric Motorcycles, Electric Bicycles, ATVs, and Golf Carts—are made to order. We focus on customized solutions rather than mass-produced stock.
How do I place a custom order?
To place an order, please contact our sales team directly via the inquiry form or email. Tell us which model you are interested in (e.g., Electric Scooter or Motorcycle) and your specific requirements.
Can I customize the colors and graphics?
Yes, absolutely. We offer full customization for colors, decals, and branding on all products, including Bicycles and Tricycles. Send us your design, and we will produce it.
What is the minimum order quantity (MOQ)?
Our MOQ varies depending on the product and the level of customization. Generally, for standard customizations, we can accommodate small trial orders. Please inquire for details.
Do you offer OEM (Original Equipment Manufacturer) service?
Yes, we are a specialized OEM manufacturer. We can put your logo on our products and even modify specifications to match your market needs.
How long does production take?
Production typically takes 15–30 days after confirming the sample and payment, depending on the complexity of the order and the specific vehicle type.
Can I get a sample before placing a bulk order?
Yes, sample orders are welcome. This allows you to check the quality and customization of the Electric Scooter or ATV before committing to a larger quantity.
What details do I need to provide for a quote?
To get an accurate quote, please let us know the product category (e.g., Electric Tricycle, Golf Cart), quantity, desired battery/motor specifications, and any specific customization needs.
Do you have a catalog I can browse?
Yes, we have a digital catalog. However, please note that the catalog shows base models. Final specifications and features can be adjusted based on your needs.
How does the shipping work?
We usually ship by sea freight (FCL or LCL) from our factory. We can arrange shipping to your nearest port. For sample orders, we can use air express like DHL or FedEx.
What is your payment term?
Our standard payment terms are 30%–50% deposit via T/T bank transfer to begin production, and the balance before shipment.
Do you provide spare parts?
Yes, we supply spare parts. We recommend ordering a small percentage of spare parts along with your main order to ensure long-term maintenance.
Are the batteries safe for shipping?
Yes, all our batteries (for Electric Motorcycles, Bicycles, etc.) are UN38.3 certified and compliant with international shipping regulations.
Can I mix different products in one container?
Certainly. You can mix Electric Bicycles with Scooters or ATVs in a single container. This is a great way to test different markets.
What if I have a specific design or patent?
Please share your design documents with us. We respect intellectual property and can manufacture according to your technical drawings under an NDA.
How do you ensure quality before shipping?
We have a strict multi-point quality control system. Every vehicle is test-driven and inspected before being packed.
What is the warranty on these vehicles?
We offer a standard warranty on the motor and controller. The specific duration depends on the product model. We provide technical support for any issues.
Do you help with import documentation?
Yes, we provide all necessary export documents (Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin) to help you clear customs smoothly.
Can I visit your factory?
Yes, we welcome clients to visit our factory in China. You can see the production line for Motorcycles and Electric Bicycles in person.
How do I communicate with you during the ordering process?
You can reach us via email, WhatsApp, or WeChat. We believe in close communication to make sure every custom detail is perfect.
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